Thursday, January 29, 2015

Customer Support Job in BD - SkyTech Solutions Ltd Telemarketing Expert (International)

No. of  Vacancies
    25
Job Description / Responsibility
  • Candidates will have to make outbound calls to US/CANADA
  • Receiving en-queries, selling services / Products over telephone as per the instruction provided by the Call Center Manager
  • Required Agent will have to work at NIGHT SHIFT (9 HOURS)
Job Nature
    Full-time
Educational Requirements
  • O level/ A level/ North South/ AIUB/ IUB/ BRAC background necessary
  • Freshers are encouraged to apply (Only O level, A level or Fluent ENGLISH Speaker)
Experience Requirements
  • 0 to 1 year(s)
  • The applicants should have experience in the following area(s):
    Call Centre Supervision/Management, Counseling, Call Centre Training, Customer Support through Phone, Guest Relations/Services, Online (web/e-mail) Support, QC (Quality Control) of Customer Service, Tele Marketing
  • The applicants should have experience in the following business area(s):
    Call Center
Additional Job Requirements
  • Age 18 to 35 year(s)
  • Only males are allowed to apply.
  • Experience in working/studying abroad preferred
  • Willing to work night shift.
  • Speaking clearly and persuasively in English in positive or negative situations
  • Proven organizational and interpersonal skills
  • Self-motivated, independent worker with the ability to multitask
  • Professional, courteous, and know proper phone etiquette.
  • Ability to relate with a diverse group of people
  • Ability to clearly and effectively communicate and present analysis findings and recommendations for marketing strategies
  • Sound knowledge of essential software like MS Word, MS Excel, MS Outlook, etc.
Job Location
    Dhaka
Salary Range
    Tk. 10000 - 30000
Other Benefits
  • Attendance Bonus BDT-1000 & Free Food after completion of 3 months employment. Transportation allowance BDT-1000 after 6 months completion of employment.
  • Highly attractive sales commission. Guaranteed on time payment will be provided.
  • Experienced Employee have an opportunity to join as a Team Leader & Closer.
  • Find the ground breaking career and build yourself as an asset for the country to build our economy.
Walk in Interview. Monday to Friday Anytime Between 6:00 PM-10:00 PM.
For further queries call after 6 PM at 01786866666. Please don`t call before 6PM.


Applicant must enclose his/her Photograph with CV.

Application Deadline : Feb 26, 2015
Company Information
SkyTech Solutions Ltd
Address : House # 01, Road # 10/A, Sector # 9, Uttara, Dhaka
Web : www.skytechicon.com
Business : SkyTech Solutions ltd is a worldwide outsourcing firm offering a comprehensive suite of services with access to a vast resource pool at Dhaka, Bangladesh.
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Customer Support Job in BD - ACI Limited Customer Care Operation Manager

Job Description / Responsibility
  • Prepare and execute quality CC & CP roll-out plan, SOP and DOA service to ensure customer and channel satisfaction
  • Ensure proactive communication for pending customers and arrange alternative solutions
  • Monitor and ensure smooth day-to-day CC operation
  • Maintain & up gradation of ERP & Customer Insight Management System for Customer care center
  • Prepare and evaluate KPI for Customer Care Executives and Customer Care Engineers
Job Nature
    Full-time
Educational Requirements
    Graduate from any reputed university
Experience Requirements
  • At least 4 year(s)
Additional Job Requirements
    Minimum 04 years experience in similar field
Job Location
    Dhaka
Other Benefits
  • Professional working environment
  • Attractive compensation package
  • Performance based career path
Application Deadline : Feb 12, 2015
Company Information
ACI Limited
Business : ACI is one of the leading conglomerates in Bangladesh. We are performing our business in diversified areas of Pharmaceuticals, Consumer Brands, Agribusinesses and Retail Chain with a mission to improve the Quality of life of the people of Bangladesh.
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Customer Support Job in BD - ACI Limited Customer Care Front

Job Description / Responsibility
  • Make informative and successful interaction with �walk in� customers
  • Provide one-stop customer service as per defined process
  • Escalate critical issues to concerned unit timely
  • Maintain Customer TAT by providing reasonable delivery deadline
  • Provide L1 support to customers
Job Nature
    Full-time
Educational Requirements
    Minimum Bachelor degree
Additional Job Requirements
    Experience in similar field is preferred
Job Location
    Anywhere in Bangladesh
Other Benefits
  • Professional working environment
  • Attractive compensation package
  • Performance based career path
Application Deadline : Feb 12, 2015
Company Information
ACI Limited
Business : ACI is one of the leading conglomerates in Bangladesh. We are performing our business in diversified areas of Pharmaceuticals, Consumer Brands, Agribusinesses and Retail Chain with a mission to improve the Quality of life of the people of Bangladesh.
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Customer Support Job in BD - Exclusive Services Ltd. (ESL) Executive

Job Description / Responsibility
  • Counseling, Customer support, Prepare and maintain documents.
  • Updating the client regarding the work process.
  • HR & Administration or any other competent authority for dispatch/delivery and collection of all official documents/letters/materials properly & competently.
  • She will be responsible for completing other general official works as and when required by other department.
Job Nature
    Full-time
Educational Requirements
    Basic education from any discipline.
Additional Job Requirements
  • Age 18 to 30 year(s)
  • Only females are allowed to apply.
  • No experience needed as we will be providing free training.
  • Have to be very good in conversation.
  • Develop excellent interpersonal skills and rapport with all peers and colleagues,
  • Dispatch/delivery and collection of all outgoing & incoming official documents/letters/materials efficiently and properly
  • Carry out other tasks assigned by any other competent authority.
  • Any other tasks assigned to him/her by his/her head of the department/superior
Job Location
    Dhaka
Salary Range
    Negotiable
Other Benefits
    As per company rules 
All interested candidates are requested to send a hard copy of their CV to Exclusive Service Limited. (ESL) House#03 (Rosabella Lift 5) Road# 17 Block# D Banani. Opposite of Hotel Sarina, Contact number# 01777874145 E-mailaddress: jackcv29@yahoo.com with two recent passport size photographs before 28 Feb, 2015 within office time (4.00 p.m.). Attractive salary is offered to suitable candidates.
The name of the position must be mentioned on top of the envelope.
Only short listed candidates will be contacted for interview, the candidates who will be invited for interview should produce all original certificates to the interview board and thereafter only successful candidates will be informed.


Applicant must enclose his/her Photograph with CV.

Application Deadline : Feb 28, 2015
Company Information
Exclusive Services Ltd. (ESL)
Address : Bashati Horizon, House 21, Road 17, Apt-7B Banani C/A, Dhaka 1213
Web : www.esl-int.com
     
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Customer Support Job in BD - GME Group Customer Relationship Officer

No. of  Vacancies
    03
Job Description / Responsibility
  • Providing prompt and professional replies to all customer feedback.
  • Co-coordinating investigations on cases with the appointed by Head Office.
  • Monitor and ensure smooth day-to-day CC operation and carrying out analysis of customer feedback.
  • Supporting the Customer Sales team and Engineering.
  • Prepare and evaluate KPI for Customer Care Executives & Customer Care Engineers
Job Nature
    Full-time
Educational Requirements
    Graduate from any reputed university.
Experience Requirements
  • 1 to 2 year(s)
  • The applicants should have experience in the following area(s):
    Customer Support through Phone, Tele Marketing, Counseling
  • The applicants should have experience in the following business area(s):
    Group of Companies, Hospitals/Clinic/Diagonastic Centre, Multinational Companies
Additional Job Requirements
  • Age 20 to 30 year(s)
  • Should Have Sound Knowledge on MS Office.
  • Should have very good communication and presentation skills.
  • Must be smart, self-motivated and hard working, Energetic.
  • Ability to work enthusiastically under pressure.
Job Location
    Anywhere in Bangladesh
Salary Range
    Negotiable
Other Benefits
  • Attractive gross salary
  • Two festival bonuses
  • Mobile allowance
  • Annual leave
Send your CV to jobs@gmegroup.net
or

Please send your CV along with recent passport size photograph addressed to: Managing Director, HR & Admin Department, GME Group. GME House & Reflections Monem Villa, House No. 21, Road No. 13, Block-G, Niketan, Gulshan-1, Dhaka-1212. Or email: jobs@gmegroup.net (Please mention the applied post over email subject)

Application Deadline : Feb 10, 2015
Company Information
GME Group
Address : Graphic Machinery & Equipment Ltd (GME Group), GME House, Reflection Monem Villa, Polt # 21, Road # 13, Block- G, Niketon, Gulshan-1, Dhaka-1212. Bangladesh. E-mail: jobs@gmegroup.net
Web : http://www.gmegroup.net/
Business : GME Group the front-line sprinter into graphic, skin care, medical image, offset ink, agribusiness, real estate, graphic films, equipment and consumables sector. Sister concern of GME Group and Principle with Fujifilm, Shimadzu, Screen, Sakurai, Medtronic, Bayer Health Care, Astalift, GME Agro, Reflection Holdings Limited, GME Life Style, Medi Graphics Trading Limited and Fuji Ink Industries Limited.
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Call Center Job in BD - A Leading BPO Company Executive, MIS & WFM

No. of  Vacancies
    03
Job Description / Responsibility
  • Assist in forecasting and scheduling based on historical data.
  • Schedule Change management through IEX.
  • Monitor real-time ACD Alerts
  • Monitor real-time IEX Adherence Alerts.
  • Track, analyze and report call center and agent performance with reports from ACD and IEX.
  • Track employee information and change.
  • Provide daily, weekly, monthly and on demand reports regarding call center and agent performance.
  • Perform other duties and assignments as directed.
Job Nature
    Full-time
Educational Requirements
    Graduation/ Post Graduation
Experience Requirements
  • 1 to 2 year(s)
  • The applicants should have experience in the following business area(s):
    BPO, Call Center, Telecommunication
Additional Job Requirements
  • Age 24 to 32 year(s)
  • Work on a 24/7 shift pattern
  • Advanced knowledge on PHP, MySQL is a MUST.
  • Knowledge on MS Excel, MS PowerPoint and MS Access will be treated as added advantage.
  • Strong mathematical skills and ability to perform statistical analysis.
  • Knowledge of Call Center metrics, agent behaviors and other factors.
  • Knowledge of ACD/IVRs and call flows preferred.
Job Location
    Dhaka
Salary Range
    Negotiable
Other Benefits
As per Company Policy

Applicant must enclose his/her Photograph with CV.

Application Deadline : Jan 31, 2015
Company Information
A Leading BPO Company
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Call Center Job in BD - Dimension BPO Ltd. Telemarketing Manager (International)

No. of  Vacancies
    25
Job Description / Responsibility
  • Only Apply if you have American/ Neutral Accent.
  • Only Apply if you are interested to work only Night Shift.
Job Nature
    Full-time
Educational Requirements
    Minimum H.S.C/ O Level/ A level/ BBA/ MBA
Experience Requirements
  • 1 to 5 year(s)
  • The applicants should have experience in the following area(s):
    Call Centre Supervision/Management, Customer Support through Phone, Tele Marketing
  • The applicants should have experience in the following business area(s):
    Call Center
Additional Job Requirements
  • Age At least 18 year(s)
  • Please do not apply if don`t have international Call Center Experience.
  • Candidate with American Accent are highly encouraged to apply.
Job Location
    Dhaka
Salary Range
    Tk. 16000 - 24000
Other Benefits
  • Guaranteed on time payment.
  • Find the ground breaking career and build yourself as an asset for the country to build our economy.
  • Secured environment for female agents.
  • It`s a completely secure job.No termination will occur unless there is a very strong and valid reason
  • We value our agents so payment on time is our first priority.
Apply Instruction

Send your CV to dimensionbpoicc@gmail.com

Special Instruction : Send your CV to: dimensionbpoicc@gmail.com
Call this number 01914035093 (5 PM to 8 PM) for scheduling an immediate interview.
Speak in English while calling. First submit the CV and then make a call.


Applicant must enclose his/her Photograph with CV.

Application Deadline : Feb 10, 2015
Company Information
Dimension BPO Ltd.
Address : House No: 72, Road No: 6, Block: A, Pallabi, Mirpur - 12.
Web : www.dimensionbpo.com
Business : International Call Center
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